All returns are subject to an RMA approval prior to return. Restocking fees may apply. All missing, damaged or defective products must be reported to us for exchange within 7 days of delivery, as we must file these requests with our carriers. Use the contact Ticket System on our Contact Page to request an RMA return notification.
Once applied, we will review your case and determine if an RMA is available to you. If it is, you will be issued an RMA.
Once issued, you must ship back the item at your expense to us with the RMA number written on at least 3 sides of the box.
RMAs must be returned to the following address:
1990 Lake Ave SE
Largo, FL 33771
RMAs must be returned within 14 days of an RMA being issued or they become invalid. This 14 day mark refers to the date received on our loading dock in Florida.
Returns will not be accepted unless they are complete. All original boxes, packing materials, parts, components and pieces must be returned to us for a return to be processed. If anything from the original product, including packing material, isn’t included in the return, a refund or exchange will not be granted. Packages must have the RMA number written on at least 3 sides of the box being returned to be properly processed.
ALL RETURNED OR CANCELLED ORDERS WILL INCUR A 15% RESTOCKING FEE AND ANY APPLICABLE FREIGHT COST TO AND FROM.
if you receive free shipping and the shipment is returned back to us, you will be responsible for covering the reshipping fee if you choose to have the order reshipped. If you decide you would like a refund for the returned order, the amount of shipping we paid for your original shipment will be deducted from your refund.